Austrian Automotive Solutions - Driving Excellence

This Privacy Policy describes how Austrian Automotive Solutions collects, uses, and shares personal information when you visit our site or use our services. Austrian Automotive Solutions, located at 10 Mountain View Street, Floor 3, 8010 Graz, Styria, Austria, is committed to protecting your privacy.

Information We Collect

We collect information to provide and improve our services, including the production and distribution of high-quality aftermarket auto parts, engine components, brake systems, suspension parts, exhaust systems, diagnostics, repair, and maintenance services. The types of information we collect include:

Information You Provide Directly: We collect information you provide directly to us, such as when you create an account, place an order, contact us with inquiries, or participate in surveys or promotions. This information may include your name, contact information (such as address and phone number), payment information, and details about your vehicle.
Information Collected Automatically: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
Information from Other Sources: We may receive information about you from other sources, such as third-party service providers, marketing partners, and publicly available sources.

How We Use Your Information

We use your information for various purposes, including:

Providing and Improving Our Services: To fulfill your orders, process payments, provide customer support, and personalize your experience on our online platform. We use this to help maintain and improve the quality of our automotive parts and services.
Communicating with You: To respond to your inquiries, send you updates about our services, and provide you with marketing communications about our products and promotions.
Analyzing and Understanding Our Audience: To understand how users interact with our site and services, to identify trends, and to improve our offerings.
Protecting Our Rights and Interests: To protect the security and integrity of our online platform, to prevent fraud, and to comply with legal requirements.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing your personal information depends on the specific context in which we collect it. Generally, we process your information on one or more of the following grounds:

Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to fulfill your order).
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., to improve our services, personalize your experience, or prevent fraud), provided those interests are not overridden by your rights and interests.
Consent: You have given us your consent to process your personal information for a specific purpose.
Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., to comply with tax laws).

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who help us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support.
Business Partners: We may share information with our business partners, such as automotive repair shops, to provide you with relevant services.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Other Third Parties: We may share information with other third parties with your consent or as otherwise permitted by law.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive information.
Implementing access controls to limit who can access your information.
Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights (GDPR)

If you are located in the EEA, you have certain rights regarding your personal information, including:

Right to Access: You have the right to access the personal information we hold about you.
Right to Rectification: You have the right to have inaccurate or incomplete personal information corrected.
Right to Erasure: You have the right to have your personal information erased under certain circumstances.
Right to Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at the address provided above. You also have the right to lodge a complaint with a supervisory authority.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of the EEA that may not have equivalent data protection laws. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site or services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at:

Austrian Automotive Solutions 10 Mountain View Street, Floor 3 8010 Graz, Styria Austria